PICKUP IN STORE

In-Store Pickup

Let your customers buy online and pick up in minutes at the nearest store.

Reduces costs
No changes to your operation
Increases foot traffic

Pickup in store, in minutes

We enable in-store pickup directly from your eCommerce. With store stock, pickup is immediate. If the product is in a warehouse, in-store pickup is enabled within 1 to 2 days, maintaining a fully omnichannel experience.

Your store as a key point in the shopping experience

In-store pickup is one of the most effective omnichannel features for reducing checkout abandonment, as it combines:

Immediate availability

Customers can get their order in minutes, without depending on last-mile routes.

Zero shipping costs

A fast, free option that reduces checkout barriers and improves the shopping experience.

Speed and certainty

Frictionless delivery — customers know exactly where and when they'll get their order.

HOW IT WORKS

5 steps of an in-store pickup

A simple, automated process that connects your eCommerce with your physical stores.

The customer selects the nearest store.

The customer makes their purchase on your eCommerce.

The store receives and prepares the order.

Once it's ready, we send a notification to the customer.

The customer picks it up in store.

Full control with Flapp

Manage orders, confirm availability, and coordinate from an easy-to-use dashboard.

Order view by store

Each location sees which orders it needs to prepare and hand over.

One-click confirmation

Each store marks when an order is ready for pickup.

Automatic reminders

If a customer takes too long, Flapp notifies them.

Pickup workflow

Flapp sorts orders by priority, time, and status.

An experience that builds trust

Customers know exactly where to pick up, when their order is ready, and what to expect when they arrive at the store.

Helpful notifications

Notification when the order is ready for pickup, plus reminders.

Clear instructions

Address, map, and pickup point visible to make the visit easy.

Higher average ticket

The in-person visit encourages add-on purchases.

BENEFITS

Transform the omnichannel shopping experience

Enable in-store pickup to integrate digital with physical, reduce shipping costs, and improve the shopping experience.

Your stores as immediate pickup points

Locations prepare and release orders in minutes, without depending on warehouses or long routes.

Lower last-mile costs

By picking up in store, you eliminate the full shipping cost and reduce pressure on your logistics.

Increases foot traffic and in-store sales

Customers pick up quickly, and many end up buying something extra.

Boosts conversion

Offering a fast, free option reduces friction at checkout.

Less pressure on your central warehouse

Distributing the load across stores prevents saturation and processing delays, and balances your last-mile operation.

Immediate delivery with no operational changes

Stores simply prepare and hand over orders — no new processes, no additional resources, no complex training.

Ideal for urgent purchases

Fashion, electronics, gifts, convenience — customers can meet their needs in minutes.

Fashion & Accessories

Specialty stores

Food & Gourmet

Reduce costs and turn every store into a pickup point.